Customer Service

Need help, call us at 1.800.700.8081

How much tax will I be charged on my order?

Lingerie.com does not collect sales or use taxes. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to report these taxes may be found at the websites of your respective taxing authorities. Vermont and Kentucky require the tax not collected by Lingerie.com on taxable purchases shipped to Vermont or Kentucky, respectively, be reported by the purchaser. The use tax forms and instructions are available on the Vermont Department of Taxes website and on the Kentucky Department of Revenue website.

How do backorders work?

Unfortunately, we do not allow back orders. 

What are my payment options?

We accept Visa, MasterCard, American Express, and Discover. If you're not as comfortable with the computer, you can place an order over the phone 1.800.700.8081.

When will I be billed?

You will be billed when your order is placed. We usually ship in stock items within 1-3 business days, excluding holidays. If you cancel your order prior to shipment, a refund will be issued and the funds can take up to 5 business days to reflect in your account, depending on your bank.

Is it safe to use my credit card?

Yes, shopping at Lingerie.com is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Lingerie.com will cover the liability imposed on you, up to $50. Lingerie.com will cover this amount only if the unauthorized use of your credit card occurred at Lingerie.com, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company, if unauthorized use of your credit or debit card does occur.

Is gift wrapping available?

Unfortunately, we do not offer gift wrapping at this time.

Are gift cards available?

Unfortunately, we do not offer gift cards at this time.

Where can I enter a coupon or promotional code?

Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code in our checkout process. If you place your order over the phone, please inform the customer service representative that you have a code. Only one coupon code may be used per order.

How do I change my membership information?

Personal information relating to you and your order history are only available to you if you provide the correct password that you create. To access your private information, you first sign in, and then you can edit or delete your information through the "my account" page.

Your email address can only be changed by calling us at 1.800.700.8081 or email at info@lingerie.com.

How much do you charge for shipping?

Your shipping options and costs will vary based on your delivery address and package weight. Your actual shipping charges will be reflected at checkout.
Shipping fees are not refundable unless we fail to meet our service level for guaranteed shipping for in-stock items.


SHIPPING METHOD DELIVERY METHODS

  • Standard Shipping - FREE
    4-7 business days via your local post office
  • 2-Day Delivery$10.00
    2 business days via FedEx
  • Next Day Delivery - $25.00

Orders placed after 3:00pm EST will leave our warehouse the next business day.

Shipping is available to all 50 United States, APO/FPO/DPO addresses, U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands), rural routes and P.O. Box addresses. 

When will my order be shipped?

We usually ship orders the same day Monday-Friday for orders placed by 3:00pm EST.

Can I track my order?

Once your order is shipped, you will be sent an email confirmation with your tracking number and link to track your order. If you want us to help you track your order, please call us at 1.800.700.8081.

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Does Lingerie.com accept international orders?

Unfortunately, not at this time.

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What is Lingerie.com’s return policy?

We want you to love your purchase! If you are not satisfied with your purchase, please return it for a prompt credit. We only accept back unworn/unwashed merchandise with tags.
Returning within 30 days: you will receive credit back on the initial credit card or account.
Returning after 30 days: you will receive a voucher via email so you can pick out a new favorite! A $10 order minimum is required to redeem this voucher, not including shipping charges.

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Who pays for return shipping?

If you are returning a purchase, you are responsible for the return shipping. In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately at 1.800.700.8081 or email us at info@lingerie.com. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.

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How do I return something?

Not satisfied? Return it... it's as easy as 1-2-3!

  • Fill it out!
    Download and print our return form.
    Indicate the items you want to return and the reason code.
    Returns take up to 15 business days for us to receive and process.
  • Pack it up!
    Pack your items with your return form. 
  • Drop it off!

Ship it using any carrier to:

Lingerie.com
90 Northfield Ave.
Edison, NJ 08837-3807

Please make sure to insure your package!

Please allow 15 business days for your return to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Shipping fees on your original order are not refundable.

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How do I exchange something?

Unfortunately, we do not offer exchanges at this time.

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What about my privacy?

We are committed to protecting your privacy. We use the information we collect on the site to make shopping on this web site possible and to enhance your overall shopping experience. Click on this link to view our complete Privacy Policy.

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What are cookies? Does Lingerie.com use them?

Simply put, a cookie is a small piece of information that web sites use to remember information about users. Lingerie.com uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Lingerie.com uses persistent cookies to identify members after their first visit.

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How can I submit comments and suggestions?

You can send email to info@lingerie.com, use our feedback form , or call us at 1.800.700.8081 during business hours, Monday-Saturday 8:30am-5pm EST.

For questions about your order, our Customer Service representatives are available to assist you Monday-Friday 8:30am-5pm EST.