Returns

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Return Policy

You get 30 days to return your items starting from the day you receive your order.

Here's what we need from you:  All original tags must be attached. For hygiene reasons, we ask that you try on lingerie over your own underwear and keep the seal intact.

Received an incorrect or faulty item? We're sorry to hear that, please contact us at 1.800.700.8081 with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.

U.S. Returns

Please follow the process below for returning your parcel to us.

  • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Download and print our return form. Fill this out and cover your address label with the Lingerie.com return label on the bottom right of the form
  • Return the package by using whatever shipping method you prefer
  • Keep your certificate of postage safe as you will need this as your proof of return. 

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note that returns will be made at your own cost.

 

Lingerie.com 
90 Northfield Avenue
Edison, NJ 08837
800-700-8081